Clerq is an autonomous AI agent that handles every customer inquiry, complaint, and return for retail businesses. No scripts. No hold music. No burnout.
Annual turnover rate for retail customer service staff. You train them, they leave.
Average hold time customers endure before reaching a human. Most hang up.
Of retail inquiries are repetitive: store hours, return policies, product stock. Over and over.
Retail customer service was built for a world with cheap labor and patient customers. That world is gone.
Processes return requests, checks policy eligibility, generates labels, and tracks refunds without human intervention.
Answers questions about product availability, pricing, specifications, and store-specific stock levels in real time.
Handles complaints with empathy and precision. Resolves what it can, escalates edge cases with full context to a human.
Knows every policy, promotion, and coupon rule across all locations. Answers instantly, accurately, consistently.
Clerq understands context. It knows the difference between a frustrated customer returning a broken item and someone trying to game the system.
Clerq resolves 90% of inquiries autonomously. It only escalates when human judgment genuinely matters.
Clerq works every shift. Black Friday, Christmas Eve, 3am on a Tuesday. No overtime, no sick days, no turnover.
Clerq isn't another tool designed by engineers who've never handled a customer complaint. It's built from the frontlines of retail, where the real problems live.
The future of retail support isn't more agents. It's better intelligence.